Booking questions
Common questions about booking.
No. You can book as a guest. However, creating a free Halaxy patient account lets you view your appointment history, receive blood test results directly in your account, and manage or reschedule future bookings without calling us.
Log in to your Halaxy patient account to manage your booking, or call us during opening hours. Please give at least 24 hours’ notice to avoid a late-cancellation charge for private services. NHS services (Pharmacy First) carry no cancellation charge. Full details are in our Terms of Use
It depends on the service and how Halaxy is configured. For some private services, a deposit or full payment may be taken at the point of booking via Halaxy Payments. NHS services are free. The Halaxy booking flow will clearly indicate whether payment is required before you confirm.
Yes. Halaxy is ISO 27001 certified and GDPR-compliant. All data you enter during booking is processed under our Data Processing Agreement with Halaxy and in accordance with our Privacy Policy. Your information is never sold and is only used for the purpose of managing your clinical care.
