Terms of Use

1. Acceptance of these terms

By accessing or using the Veritas Pharmacy & Private Clinic website (the “Site”) or booking any of our services — online via our Halaxy booking system, by telephone, or in person — you agree to be bound by these Terms of Use and our Privacy Policy.

If you do not agree, you must not use this Site or our services. We may amend these terms at any time. The current version is always published here with its review date. Continued use of the Site after changes are posted constitutes acceptance of the revised terms.

2. Who we are

Veritas Pharmacy & Private Clinic is a trading name of (Company No. , registered in England and Wales). Registered address: 2 Chester Road, .

We operate as a GPhC-registered pharmacy (GPhC registration: ) under the supervision of our superintendent pharmacist (). Our pharmacy services are provided under the Medicines Act 1968, the Human Medicines Regulations 2012, and GPhC Standards for Pharmacy Professionals.

Our NHS-funded services are provided under the NHS Community Pharmacy Contractual Framework and applicable Locally Commissioned Service (LCS) agreements with our Integrated Care Board.

3. Website use

3.1 Permitted use

You may use this Site for lawful personal or business purposes — to access information about our services, book appointments, submit enquiries, and access our Health Hub content — for personal, non-commercial purposes unless otherwise agreed in writing with us.

3.2 Prohibited conduct

You must not use this Site:

• In any way that breaches applicable local, national, or international law
• To transmit unsolicited advertising or promotional material
• To upload any material containing viruses, trojans, worms, or other malicious code
• To attempt unauthorised access to the Site, our servers, or any connected systems
• To conduct a denial-of-service or distributed denial-of-service attack
• To reproduce or republish Site content for commercial purposes without our written permission
• To misrepresent your identity or affiliation in any submission to us

3.3 Health information disclaimer

3.4 External links

Our Site may link to third-party websites including NHS.uk, GPhC.org, and health information resources. We have no control over those sites and accept no responsibility for their content or for any loss arising from your use of them.

3.5 Site availability

We aim for continuous availability but do not guarantee uninterrupted access. The Site may be temporarily unavailable for maintenance, technical reasons, or reasons beyond our control. We are not liable for losses arising from unavailability.

4. Clinical services — terms and limitations

4.1 Clinical decision-making

All clinical decisions — including whether to dispense a prescription, provide a Pharmacy First consultation, or proceed with any private clinical service — are made by qualified registered professionals exercising their clinical judgement. We reserve the right to decline any service where our professional or clinical judgement indicates it would not be safe or appropriate to proceed.

4.2 NHS Pharmacy First service

Pharmacy First is governed by the NHS service specification for the seven eligible conditions. Eligibility is assessed by our pharmacist; we may determine the service is not appropriate for your presentation and refer you to an alternative pathway. The service is free to eligible patients.

4.3 Private clinical services

A contract for a private clinical service is formed when we confirm your appointment in writing (including via Halaxy email confirmation). All fees are clearly stated at the point of booking — there are no hidden charges.

4.4 Prescriptions — legal requirements

We dispense medications only in accordance with the Medicines Act 1968 and Human Medicines Regulations 2012. Specifically:

• A valid prescription from a registered independent prescriber is required for all Prescription Only Medicines (POMs), except where our pharmacist independent prescribers issue a prescription following their own clinical assessment
• We are legally entitled and obliged to refuse to dispense a prescription we believe is fraudulent, inappropriate, or unsafe
• We will not supply controlled drugs via our online distance-selling service
• We will not dispense to persons believed to be under the minimum legal age without appropriate safeguarding measures

4.5 Your responsibilities as a patient

• Provide accurate and complete information about your health, medications, allergies, and relevant history
• Do not withhold information material to your clinical care or the safety of a prescription
• Follow our clinical team’s advice and seek further care where advised
• Notify us promptly if your health or circumstances change in a way that affects any ongoing service

5. Appointment booking and cancellation

5.1 Booking via Halaxy

Online bookings are processed through Halaxy, our clinical management and booking platform. Your appointment is confirmed when you receive a Halaxy email confirmation — a contract for that service is formed at that point. By using the Halaxy system you also agree to Halaxy’s own Terms of Service and Privacy Policy as displayed within the booking interface.

5.2 Your right to cancel (private services)

To cancel, contact us directly by telephone or manage your booking through your Halaxy patient account.

5.3 Cancellation by us

We may cancel or reschedule an appointment in exceptional circumstances — including staff illness or clinical emergency. We will give as much notice as possible and offer an alternative slot or full refund. We are not liable for travel or other costs incurred as a result.

5.4 Late arrival

Arriving more than 15 minutes late may result in rescheduling to protect other patients’ appointments. A late-cancellation fee may apply in this circumstance.

6. Fees, payment, and pricing

6.1 NHS services

NHS services — including Pharmacy First consultations and NHS prescription dispensing — are provided free of charge to eligible patients (or at the standard NHS prescription charge where applicable). It is a criminal offence to falsely claim exemption from prescription charges.

6.2 Private services

Fees are displayed on our Services pages and confirmed at the point of booking within Halaxy. All prices include VAT where applicable. The price payable is always the price displayed at the time of booking.

6.3 Payment methods

We accept credit cards, debit cards, and payments via the Halaxy payment system. Card payments are processed under PCI DSS compliance — we do not store full card details. All transactions are encrypted.

6.4 Refunds

Refunds are processed in accordance with Section 5.2 (cancellation policy) and your statutory consumer rights (Section 7). Approved refunds are returned to the original payment method within 5–10 business days.

6.5 Health Memberships

Monthly membership subscriptions are billed in advance. Cancellation requires 30 days’ written notice. We reserve the right to amend membership pricing with 30 days’ prior notice. Full terms are on our Memberships page.

7. Distance selling — online and remote services

7.1 Your 14-day cooling-off right

For most online service bookings, you have a statutory right to cancel within 14 calendar days of the booking date and receive a full refund. However, if you expressly request that we begin providing the service before the 14-day period expires, you acknowledge that your right to cancel is lost once the service is fully performed, and a proportionate charge may apply if partially performed.

7.2 Exceptions — clinical services and dispensed medicines

• Completed consultations: Once a clinical consultation, blood test, or injection has been carried out, the service is fully performed and the right to cancel no longer applies
• Dispensed prescription medicines: Medications dispensed specifically for you — particularly blister-packed, compounded, or patient-specific items — cannot be returned for resale and are non-refundable once dispensed, unless defective
• Short-life products: Perishable or short-shelf-life goods dispensed under a prescription

7.3 Distance selling of medicines

Our online pharmacy (Distance Selling) service is operated under Human Medicines Regulations 2012 Regulation 222 and GPhC standards for internet pharmacy. Conditions include:

• We are registered with the GPhC as a distance-selling pharmacy — our EU common logo on the Distance Selling page links to our GPhC registration entry
• All medicines dispensed remotely are dispensed by a GPhC-registered pharmacist in the UK
• A clinical assessment is required before any Prescription Only Medicine is supplied online — conducted by our pharmacist independent prescriber or based on a valid GP prescription
• We do not supply controlled drugs via the distance-selling service

7.4 Pre-contractual information

Before you confirm any online booking or purchase, we provide all pre-contractual information required under the Consumer Contracts Regulations 2013 — including trader identity and address, full description of the service, total price inclusive of VAT, cancellation rights where applicable, and minimum contract duration where relevant.

8. Limitation of liability

Subject to the above and to the extent permitted by law:

• We are not liable for indirect, incidental, special, or consequential loss arising from your use of the Site or our services
• Our total aggregate liability in connection with any claim shall not exceed the amount paid by you for the specific service to which the claim relates
• We accept no liability for the content of third-party websites linked from this Site
• We accept no liability for delays or failures resulting from causes outside our reasonable control (force majeure) including NHS system outages, utility failures, acts of God, or industrial action

Our professional liability as a GPhC-registered pharmacy is covered by professional indemnity insurance maintained as required by our NHS contract and GPhC registration conditions.

9. Intellectual property

All Site content — including text, images, graphics, logos, icons, and Health Hub articles — is owned by or licensed to Veritas Pharmacy & Private Clinic and is protected by UK and international intellectual property law.

You may print or download extracts for your own personal, non-commercial use and share links to pages. You must not reproduce, publish, or distribute Site content for commercial purposes without our written permission, modify content, use our trademarks without consent, or frame the Site within another website.

The Veritas name, logo, and brand assets are trade marks of . All rights reserved.

10. Governing law and jurisdiction

These terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, subject to any overriding statutory consumer rights you may have.

These terms were last reviewed in May 2026. We review them at least annually and after any material change to our services or applicable law.