New Medicine Service.
Support when it matters most.
Free NHS service providing structured support when you start a new long-term medicine. Three consultations with our pharmacist to help you get the most from your treatment.
Support when starting a new long-term medicine.
The New Medicine Service (NMS) is an NHS-funded programme available at registered pharmacies. It provides structured consultations with a pharmacist when you are prescribed a new medicine for a long-term condition — helping you understand your medication, manage any side effects, and build confidence in taking it correctly.
Research shows patients who receive the NMS are significantly more likely to continue taking their medicine as prescribed, leading to better long-term health outcomes. The service is completely free.
Free NHS service
No charge for eligible patients. Funded by the NHS.
Three consultations
Initial, follow-up, and final consultation over approximately 8 weeks.
GPhC-registered
All consultations with a qualified, registered pharmacist.
GP shared summary
With your consent, a summary of each consultation is shared with your GP.
The three consultations.
First consultation (1–2 weeks after starting the medicine)
Your pharmacist discusses how to take the medicine correctly, what to expect in the first weeks, common side effects, and any concerns you have.
Follow-up (2–4 weeks after first consultation)
A telephone or face-to-face check-in to review how you are getting on. Any problems with adherence, side effects, or concerns are addressed.
Final consultation (3–4 weeks after follow-up)
A review of your progress. Your pharmacist confirms you are taking the medicine as prescribed and feeling confident about continuing. Any outstanding issues are escalated to your GP if needed.
Book your New Medicine Service consultation.
Please book within 4 weeks of your new prescription being dispensed.
Opening hours
Mon–Fri 9am–5pm · Sat & Sun 9am–5pm (private services only)
Call us
113 Chester Road, Sunderland SR4 7HG · GPhC Registered
Book — New Medicine Service Consultation
Veritas Pharmacy · 113 Chester Road, Sunderland SR4 7HG
New Medicine Service FAQs.
How do I know if I qualify?
Can I have the follow-up consultations by telephone?
What if I have problems with my medicine before my next appointment?
What happens if I am struggling with my medicine?
Related services.
NHS Prescriptions
Arrange free home delivery of your ongoing NHS prescriptions from Veritas Pharmacy. Same-day or next-day.
Learn more →Pharmacy First
For acute conditions covered by the Pharmacy First scheme, see your pharmacist without a GP appointment.
Learn more →Private Pharmacist
If your new medicine raises concerns beyond the NMS scope, our prescribing pharmacist can review your treatment plan.
Learn more →